Turn reviews into revenue
Most customers read reviews before they call. We watch every review across the platforms that matter, answer each one professionally, help you earn more 5-star reviews the right way, and handle the tough ones before they cost you business.
- Monitoring on Google, Yelp, Facebook & BBB
- Responding to every review, usually within 24 hours
- More 5-star reviews with compliant request campaigns
- Negative review handling and resolution
- BBB complaint responses, on time and on record
- Google Business Profile management & posts
What 12 months can look like
An example of how a practice's numbers can move once every customer is asked for a review and every review gets a reply. The business and figures below are invented to illustrate the service.
Harborline Family Dental, Boca Raton
"dentist boca raton"
Average star rating
New reviews per month
Healthcare clients: replies for medical and dental practices are written to be HIPAA-aware. We never confirm that a reviewer is a patient or mention treatment details in public.
Review Reply Studio
Pick a review type and flip between a reply that hurts you and the kind of reply we write. Good replies thank the person by name, mention specifics, stay calm, move problems offline and never share private details.
Sunline Auto Care, Pompano Beach
Your reviews, all in one place
A mock-up of the monitoring view we work from. Try the filters, or click a platform row to narrow the feed.
Review dashboard — Sunline Auto Care
Sentiment
Platforms
Review request toolkit
Happy customers rarely post on their own. A short, friendly ask sent right after the visit does most of the work. These are the templates we customize for each client.
Text message request
Questions about your car? Call us at (954) 555-0142. Reply STOP to opt out.
Email request
Hi Rosa,
Thanks for trusting us with your 2019 Camry's AC repair. Your feedback helps other drivers in Pompano Beach find an honest shop, and it helps us get better.
Would you share a quick, honest review?
If anything wasn't right, reply here or call Dan at (954) 555-0142 and we'll make it right.
— The Sunline team
Counter card with QR code
Thank you for supporting a local shop!
We play by the rules. No review gating, no incentives, no fake reviews. "Gating" means asking only the happy customers, or filtering unhappy ones away first. Gating and offering discounts or gifts for reviews break platform policies, and the FTC's rule on fake reviews prohibits buying reviews and tying incentives to positive feedback. Getting caught can mean removed reviews, warning banners or a suspended profile.
So we ask every customer, the same way, for an honest review. Yelp discourages businesses from asking for reviews at all, so request campaigns point to other platforms while we manage and respond on Yelp.
Negative review & complaint playbook
A bad review handled well can win more trust than a perfect score. Here is the process we follow every time.
- Within 24 hours
Detect
Alerts flag any review of 3 stars or less and any BBB complaint the day it posts.
- Same day
Verify the customer record
We check with you: is this a real customer, what happened, and what has already been tried?
- Within 1 business day
Respond publicly
A calm, brief, non-defensive reply that apologizes for the experience and offers a direct contact.
- This week
Resolve offline
Your manager calls or emails the customer, using our talking points, to fix the problem privately.
- After resolution
Follow up
We confirm the fix and politely ask whether they'd consider updating their review. No pressure, no conditions.
BBB complaint responses
BBB complaints have response deadlines and stay on record. We draft clear, factual responses for your approval, track every deadline, and document the resolution so the complaint can be closed as answered. Fake or spam reviews are flagged through each platform's own reporting process, never with a public accusation.
What's included
Reputation management, done for you
- Review monitoring on Google, Yelp, Facebook & BBB
- Replies to every review, written in your voice
- Same-day alerts for negative reviews
- BBB complaint responses & deadline tracking
- Text & email review request campaigns
- Printable QR counter cards & signage
- Google Business Profile updates, photos & posts
- Flagging of fake & spam reviews
- Monthly report: rating, volume, sentiment
- Policy-compliant: no gating, no incentives
Get a free review audit
We'll look at your ratings, response rate and Google Business Profile, then show you where you're losing calls and how to fix it. Coconut Creek based, serving all of South Florida.
Call (561) 571-1464 Email support@logixwebdesign.com