Reputation management prices are all over the place, from cheap "review apps" to big agency retainers. The price matters less than what you actually get each month. Here's what to look for, and what to avoid.
What should be included
A real reputation management service for a local business should cover:
- Monitoring of Google, Yelp, Facebook and BBB, with alerts for anything serious
- Replies to every review, written for your business, not copy-and-paste
- A review request system that follows Google's rules
- Complaint handling, including BBB deadlines and private follow-ups
- Google Business Profile upkeep: posts, photos and accurate info
- A monthly report with your rating, review count and what's changing
What drives the price
- Number of locations. Each location has its own profiles and reviews.
- Review volume. A business getting five reviews a month needs less than one getting fifty.
- Complaint load. Active BBB cases and repeat complaints take more time.
- Extras like website updates, local SEO or ad management.
Red flags
- Promises to "remove all negative reviews." Nobody can do that legitimately.
- Selling reviews or "review boosts." Fake reviews can get your profile penalized and break FTC rules.
- Long contracts with no monthly report showing results.
How LogiXwebdesign prices it
We quote per business based on your locations, review volume and complaint load, so a one-location shop isn't paying for a multi-location plan. Month to month, no long contract, and a report every month showing what changed.